Hodnet Medical Centre – Patient Access Problems

Hodnet Medical Centre

Update August 2018 – We understand that this problem has now been resolved.


Earlier today (7 June 18) posted this announcement on its website:

Patient Access Problems (Posted on 7 Jun 2018)
Please be aware that Patient access is currently experiencing problems which affects the online prescription ordering system.  This does not seem to affect patients newly registered to Patient Access.  Patient Access have informed us that this may take up to two months to rectify.  Please do not nominate another pharmacy from the list as we do not have the facility to manage this electronically and your order will not be received.  In the meantime please order your prescription by ticking the items on your repeat prescription slip and dropping this into the surgery.

The reason for the problems seems to be that the Patient Access service has moved to a new website (and app) which has enhanced features (use the old link and you will be redirected to the new one). This includes patients being able to nominate a pharmacy to collect their repeat orders from – many doctors do not have their own pharmacy even though it is increasingly common for one to be located adjacent to the practice.
If you want to find out more before you access the new website, you can obtain information from its help section. It includes a page which describes what to expect when you “Sign in for the first time as an existing user”.